Fixed-price packages
You may cancel a fixed-price package for a full refund within 5 business days of purchase provided work has not started. Once work has started, refunds are calculated on work performed and third-party costs already committed, and the balance is returned.
Custom projects
Custom projects are invoiced against milestones. Deposits cover discovery, planning and scheduling and are generally non-refundable once that work has begun. If a project is cancelled mid-phase, you are invoiced for work performed and committed costs to the cancellation date, and completed deliverables paid for are released to you.
Maintenance and support plans
Monthly plans can be cancelled with 30 days' written notice. The current month is not pro-rated. Unused support hours do not carry over unless the support agreement says otherwise.
Third-party costs
Licences, app store fees, domains, hosting and other third-party charges paid on your behalf are non-refundable once purchased.
How to request a refund
Email info@solidcoredevices.com with your order number or project reference and the reason for the request. We aim to acknowledge within 3 business days. Approved refunds are returned to the original payment method; timing depends on your payment provider.
Chargebacks
Please contact us before raising a chargeback so we can resolve the issue directly.
This page is provided for information and does not constitute legal advice. It should be reviewed and customised by qualified legal counsel based on the company's actual services, customers, data practices, contracts and jurisdictions.